In projects for end users, quality is usually defined by 6 main quality characteristics, namely:

• Functionality
• Reliability
• Usability
• Efficiency
• Maintainability
• Portability

Insoft however, usually works for IT - or technology companies. This requires a much more accurate and different set of quality characteristics. On top of that, they should be measurable in real time . Insoft self-tests its own work on a weekly basis and quantifies the quality level of a project at that time with the following parameters and in order of importance:

• Look and Feel: users of an application "see" it before it the "use" it
• Clear Specifications : a specification is clear when it is testable.
• Documentation: proper documentation avoid later stress
• Functioning as per the specification
• Technical Architecture : if something is designed right, it should work better
• Coding standards : the agreed standard of coding and commenting of the code
• Code logic : how smart the code is built
• Timely delivery

This set of variables judges the state of a project, seen from a much more technical point of view. Each project at Insoft is measured weekly like this, and results are communicated right through to top management.